1. Terms
Hunter's Embroidery Shop, Inc. accepts Visa and MasterCard credit cards.

2. Open Accounts
We do not handle any open account shipments. All orders must be credit card or prepaid.

3. Claims
Freight / Truck: Look the packaging over carefully. Damaged boxes generally mean damaged contents. On damaged goods, before you sign the freight bill, have delivery person note a full description of breakage on both his and your copy; likewise for any shortages. If this is done, claims can be collected from the trucking company. This is your responsibility; we cannot do anything about it at this end. For goods received from Fed-ex, notify us immediately so a pickup of the damaged goods can be arranged. Have Fed-ex pick-up box, packaging, etc. also. Replacement will then be made.

4. Returns
If for any reason you do not like what you received from us, you may return it within 10 days for a credit or exchange minus a 20% restocking fee. The merchandise must be unused, and in it's original packaging. You're original Hunter's Embroidery Shop, Inc. invoice and a short description of why you are returning the item must accompany the return. Returns will be accepted only if returned by UPS or FedEx. All returns must be postage pre-paid. Refund or exchange is limited to the amount paid for merchandise only and will not include postage, handling, or insurance. If the item has been used in any way, and is not in it's original packing, or if it is beyond the 10 day return period, it will not be accepted. Goods returned because of our error must be returned within 10 days of receipt of such goods. All goods which have been personalized (name, special department, etc.) cannot be returned

Send all returns to:
Hunter's Embroidery Shop
5511 NE 20th Avenue
Ocala, FL 34479

5. Back Orders
Quantities shown on the B/O columns of our invoices have been back ordered and will be shipped as soon as possible unless you instruct us otherwise. Your back orders will be cancelled after 30 to 60 days. Every effort is made to keep all items in stock at all times, however, when our suppliers fail to fill our orders promptly, there may be times when we cannot ship your entire order immediately.

6. Check Clearing
If you send us a personal or company check, we will hold your order until the check has cleared the bank. A $30.00 charge will be added to returned checks.